Fees

Complaints fee
When a complaint is filed with the Complaints Board, the consumer must pay a fee of DKK 150,-. If the Complaints Board upholds the consumer's contention, the company against which the complaint has been filed returns the fee to the consumer.

General fees
Businessmen who continuously contribute to the running of the Complaint Board through their membership of the branch association HORESTA do not have to pay for the treatment of a case.

When a case is to be treated companies which do not continuously contribute to the running of the Complaint Board must pay costs at DKK 2.741,- and if the case is settled the costs are DKK 818,-.